What you'll do
- Provide technical support for Ubuntu and open source products, handling cases from qualification to resolution.
- Work remotely with a globally distributed team, participating in regular communication and weekend rotations.
- Create and maintain knowledge base articles and technical notices to improve customer support.
- Manage customer expectations by understanding the Ubuntu development process and service level agreements.
- Support spans cloud, desktop, server, and IoT environments, requiring troubleshooting of complex Linux issues.
What you should know
- This is an entry-level, customer-facing role requiring strong communication and problem-solving skills.
- Candidates should be passionate about Linux and open source technologies with eagerness to learn.
- The role involves handling pressure and prioritizing tasks while maintaining high customer satisfaction.
- Applicants must be comfortable with remote work and willing to travel internationally twice a year.
- There is a strong emphasis on personal growth, with access to learning budgets and performance-based rewards.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software globally.
- The company operates a distributed work environment with 1100+ employees across 75+ countries.
- Ubuntu, their flagship product, is a leading platform in cloud, AI, IoT, and data science sectors.
- Canonical fosters a culture of excellence, diversity, and global collaboration with minimal office-based roles.
- They emphasize continuous learning and innovation, supporting employees with development budgets and travel opportunities.
Key required skills
Linux troubleshootingLinux server administrationProgramming fundamentalsNetworkingVirtualization