What you'll do
- Provide technical support for Ubuntu and open source products in a globally remote role.
- Own and manage support cases from qualification to resolution, ensuring high customer satisfaction.
- Contribute to knowledge base articles and technical communications to improve team and customer resources.
- Work collaboratively with a distributed team, maintaining regular communication and participating in weekend rotations.
- Continuously learn and adapt to evolving products, understanding Ubuntu development processes to set customer expectations.
What you should know
- This is an entry-level, customer-facing role requiring strong communication and problem-solving skills under pressure.
- Applicants should have a passion for Linux and open source technologies and be eager to learn continuously.
- The role requires flexibility, including participation in weekend rotations and international travel twice a year.
- Candidates must be comfortable working remotely and collaborating with a multi-cultural, global team.
- There is a strong emphasis on personal growth, with a dedicated learning budget and opportunities to advance within the company.
About the company
- Canonical is a founder-led, profitable, and growing company pioneering open source software and operating systems.
- They have a global distributed workforce with over 1100 employees across 75+ countries and emphasize remote work.
- Canonical is the publisher of Ubuntu, a leading platform for AI, IoT, cloud, and enterprise initiatives.
- The company values excellence, innovation, and diversity, fostering a discrimination-free and inclusive workplace.
- They offer a performance-driven culture with competitive compensation, learning budgets, and global team events.
Key required skills
Linux troubleshootingLinux server administrationBashNetworkingVirtualization