What you'll do
- Join a full-stack team focused on the core Zendesk Support Ticket product ensuring secure and easy communication.
- Simplify and customize a complex ticketing system to meet diverse customer needs at a global scale.
- Deliver enterprise-grade software while maintaining system reliability, scalability, and performance.
- Lead or participate in all phases of the software development lifecycle including design, prototyping, testing, and deployment.
- Collaborate with a small team modernizing the backend stack and implementing impactful platform improvements.
What you should know
- This role requires 4+ years of experience with strong backend expertise, especially in Ruby on Rails.
- Candidates will face challenges related to scaling enterprise systems and working with complex codebases.
- The work environment encourages code ownership, best practices, and robust testing.
- Applicants should be comfortable working in a collaborative small team focused on backend modernization.
- The position offers exposure to a cutting-edge tech stack and opportunities to impact a core product used globally.
About the company
- Zendesk is a global leader in customer service software powering billions of conversations worldwide.
- The company values inclusion, diversity, and equity, fostering a supportive and fair workplace.
- Zendesk offers a hybrid work model balancing onsite collaboration with remote flexibility.
- They emphasize transparency and fairness in hiring, including use of AI for unbiased candidate evaluation.
- Zendesk is a large, established SaaS company focused on innovative, reliable customer experience solutions.
Key required skills
Ruby on RailsGraphQLRESTAPI designMySQL - database