What you'll do
- Join a full-stack team focused on Zendesk's core ticketing product to enhance communication workflows.
- Simplify and customize a complex ticketing system for diverse customer needs at a global scale.
- Deliver enterprise-grade software while ensuring system reliability, scalability, and performance.
- Lead or participate in all phases of the software development lifecycle, from design to deployment.
- Collaborate on modernizing backend technologies and implementing significant platform improvements.
What you should know
- This role requires 4+ years of software development experience with strong backend skills.
- Candidates should be comfortable working in a large, mature codebase and enterprise environment.
- The position offers opportunities to work on cutting-edge, high-reliability systems at scale.
- Applicants must be prepared for a hybrid work schedule with some onsite presence required.
- Strong communication skills and a commitment to code quality and best practices are essential.
About the company
- Zendesk is a global leader in customer service software powering billions of conversations.
- The company values inclusion, diversity, and fairness, fostering a supportive workplace culture.
- Zendesk offers a hybrid work model balancing onsite collaboration with remote flexibility.
- They emphasize transparency and ethical use of AI in hiring and operations.
- Zendesk is a large, established tech company focused on innovation in customer experience.
Key required skills
Ruby on RailsGraphQLRESTMySQLKafka