What you'll do
- Lead and mentor a cross-functional full-stack team of 6-10 engineers focused on customer analytics and reporting.
- Drive development of advanced analytics products like HyperArc and Explore serving thousands of end-users.
- Integrate and leverage AI tools to enhance data-driven decision-making capabilities in analytics solutions.
- Foster a culture of continuous improvement, innovation, and knowledge sharing within the team.
- Collaborate closely with stakeholders and other engineering teams to ensure alignment on product vision and goals.
What you should know
- This role offers the chance to lead a diverse, innovative team working on cutting-edge analytics and AI integration.
- Candidates should be prepared to work in a hybrid onsite/remote environment with a flexible but collaborative schedule.
- Strong leadership and communication skills are essential to manage both technical and non-technical stakeholders effectively.
- Applicants will have opportunities for professional growth through mentorship and fostering continuous learning.
- The role involves challenges related to scaling analytics products and maintaining high performance and maintainability.
About the company
- Zendesk is a global leader in customer service software with over 100,000 paid customers worldwide.
- The company values inclusivity, diversity, and community engagement, demonstrated by initiatives like the Zendesk Neighbor Foundation.
- Zendesk emphasizes a hybrid work model balancing onsite collaboration with remote flexibility.
- They operate in the SaaS industry, focusing on empowering organizations to improve customer engagement through innovative software.
- Zendesk is committed to fairness, transparency, and equal opportunity employment across all locations.
Key required skills
JavaScriptReactJavaRubyAI toolsFull-stack developmentDistributed systems