What you'll do
- Join a self-organizing team focused on delivering core functionality for Zendesk's Voice product.
- Contribute across the full software lifecycle including design, implementation, testing, deployment, and operations.
- Take ownership of features and bug fixes, working independently and collaborating on complex challenges.
- Engage in prototyping, code reviews, and rapid deployment cycles to maintain a robust codebase.
- Investigate issues proactively, identify root causes, and develop automated tests to prevent regressions.
What you should know
- This is an entry-level role offering exposure to complex, real-time voice applications.
- Candidates should be prepared to work across the full stack, learning new technologies as needed.
- The role requires strong communication skills and comfort with peer feedback.
- Applicants will experience a dynamic team environment with frequent releases and rapid iteration.
- The position offers a competitive salary range with potential bonuses and benefits.
About the company
- Zendesk values a collaborative, learning-focused culture that prioritizes customer needs and code quality.
- The company embraces agile processes and believes in pragmatism over dogmatism.
- Zendesk is a global leader in customer service software powering billions of conversations worldwide.
- They promote an inclusive and diverse workplace with strong commitments to equity and accessibility.
- Zendesk supports a hybrid work model balancing onsite collaboration with remote flexibility.
Key required skills
JavaScript with React (Redux)Backend development with Ruby on Rails or GolangExperience with databases like MySQL and caching/event tools like Redis and Kafka