What you'll do
- Develop responsive, high-performing web applications integrating IVR, conversational AI, and cloud-native platforms.
- Lead design and implementation of voice and web channel integrations with backend systems, APIs, and analytics.
- Collaborate in Agile/Scrum or SAFe teams with developers, UX designers, SMEs, and product stakeholders.
- Mentor and supervise technical staff while participating in recruitment and performance evaluations.
- Ensure cross-browser compatibility, SEO best practices, accessibility, and usability standards in all solutions.
What you should know
- This role requires deep expertise in conversational AI and cloud ecosystems (AWS, Azure, GCP).
- Applicants should be comfortable working onsite in Chicago, IL within a collaborative Agile environment.
- The position involves mentoring responsibilities and leadership in technical staff development.
- Candidates must be familiar with compliance frameworks such as GDPR, HIPAA, and PCI-DSS.
- Opportunity to work on cutting-edge IVR, chatbot, and AI-powered virtual assistant solutions.
About the company
- The company operates in the contact center and customer experience technology industry with a focus on innovation.
- Values diversity and equal opportunity, promoting an inclusive work environment.
- Offers comprehensive benefits including medical, dental, vision, 401(k), and paid time off for salaried employees.
- Likely a mid-to-large size organization with structured teams and formal recruitment processes.
- Emphasizes staying current with industry trends, modern frameworks, and emerging technologies.
Key required skills
IVRConversational AIJavaScriptHTML5CSS3REST APIJavaC#SQLGitNode.jsPythonAWSAzureGoogle Cloud