What you'll do
- Own the end-to-end product lifecycle for enterprise file transfer and automation workflows, focusing on security, compliance, and reliability.
- Collaborate closely with engineering and design teams to deliver usable, feasible, and maintainable solutions with high quality and speed.
- Drive product strategy by translating customer needs and competitive insights into a clear, prioritized roadmap and measurable outcomes.
- Write clear, structured documentation including specs, decision logs, and customer-facing materials to reduce ambiguity and accelerate delivery.
- Continuously improve the product by operating a feedback loop using customer conversations, telemetry, and support signals.
What you should know
- This role is ideal for high-agency builders who want to own outcomes rather than just outputs in a complex enterprise domain.
- Candidates should be comfortable with messy, real-world problems involving permissions, auditability, policy, and operational clarity.
- Strong writing skills are essential as documentation is treated as a core product component to reduce confusion and accelerate engineering.
- Applicants will have the opportunity to become domain experts and influence product differentiation through deep market and competitor knowledge.
- The role offers a career accelerator path with growth into product leadership, platform ownership, and recognized market expertise.
About the company
- Files.com is a profitable, founder-led SaaS company with 70 employees, serving 4,000+ enterprise customers including major brands.
- The company values engineering-first culture with a CEO who is deeply involved in the engineering team and emphasizes quality and maintainability.
- Backed by $46.5M from Riverwood Capital, Files.com is in a scaling phase focusing on infrastructure and enterprise-grade security.
- Files.com operates in a crowded, sophisticated market for secure file transfer and automation, competing through domain mastery and innovation.
- The company fosters a high-output, outcome-driven environment where employees own their work and raise the bar continuously.
Key required skills
Product ManagementEnterprise SoftwareTechnical WritingRoadmap PlanningCustomer Research