What you'll do
- Lead development of a conversational AI-focused Help Center experience with full stack responsibilities.
- Architect and evolve the theming platform and templating APIs to support coding and non-coding customizations.
- Collaborate in an agile environment to design, prototype, and solve complex reliability problems at scale.
- Mentor and lead colleagues across career levels, promoting a culture of continuous improvement and knowledge sharing.
- Communicate technical strategies and architectural decisions clearly to diverse stakeholders.
What you should know
- This role offers the chance to work on high-impact products used by millions of users worldwide.
- Candidates should be comfortable with full ownership of software engineering phases including deployment and operations.
- Expect to work in a collaborative team that values clear communication and open-mindedness.
- The position requires onsite presence part of the week in Copenhagen with flexible hybrid arrangements.
- Opportunity to contribute to cutting-edge AI and conversational technology in customer support.
About the company
- Zendesk is a global leader in customer service software powering billions of conversations.
- The company values diversity, inclusion, and continuous learning, fostering a supportive work environment.
- Zendesk emphasizes a hybrid work model balancing onsite collaboration with remote flexibility.
- They focus on people-first culture with employees from diverse backgrounds and interests.
- Committed to fairness, transparency, and equal opportunity in hiring and workplace practices.
Key required skills
JavaScriptReactRuby on RailsDockerKubernetesAWSKafkaMySQL