What you'll do
- Design, build, and operate AI-driven services for procedure recommendations and execution.
- Collaborate closely with data science and ML teams to integrate recommendation models.
- Work across the full stack, including backend services, frontend UI, and runtime execution.
- Take ownership of the full software lifecycle: design, development, testing, deployment, and operations.
- Contribute to architectural decisions and maintain high availability in a fast-moving product area.
What you should know
- This role offers the chance to work on cutting-edge AI and conversational AI technologies.
- Candidates should be comfortable working in a multi-language codebase blending Ruby and TypeScript.
- The position requires strong communication skills and a collaborative team mindset.
- You will be based in Lisbon with hybrid work expectations, including onsite presence multiple days per week.
- Applicants should be prepared for complex system design challenges involving event-driven architectures and ML integration.
About the company
- Zendesk is a global leader in customer service software powering billions of conversations.
- The company values diversity, equity, and inclusion, fostering a supportive and inclusive workplace.
- Zendesk emphasizes a people-first culture with continuous learning and collaboration.
- They operate in the customer experience and AI-powered service industry with a strong focus on innovation.
- Zendesk supports a hybrid work model balancing onsite collaboration and remote flexibility.
Key required skills
Ruby on RailsTypeScriptReactKafkaGraphQLAWSKubernetesSystem design