What you'll do
- Design, build, and operate AI-driven services for procedure recommendations and execution.
- Collaborate closely with data science and ML teams to integrate recommendation models.
- Take ownership of the full software lifecycle including design, development, testing, deployment, and operations.
- Work across the full stack from backend services to agent-facing UI and runtime execution components.
- Contribute to architectural decisions and navigate trade-offs in a fast-moving AI product space.
What you should know
- This role offers the chance to work on cutting-edge AI-powered customer service technology.
- Candidates should be comfortable working in a multi-language codebase blending Ruby and TypeScript.
- The position requires strong communication and teamwork skills due to close collaboration.
- Hybrid work requires being onsite in Lisbon at least two days per week with flexible scheduling.
- Applicants will face the challenge of building highly available, scalable services in a complex domain.
About the company
- Zendesk is a global leader in customer service software powering billions of conversations.
- The company values diversity, equity, and inclusion, fostering a collaborative and respectful environment.
- Zendesk emphasizes a people-first culture with continuous learning and work-life balance.
- They operate in the customer experience and AI-driven service automation industry.
- Zendesk supports a hybrid work model with offices worldwide and flexible remote arrangements.
Key required skills
Ruby on RailsTypeScriptReactKafkaGraphQLAWSKubernetesSystems design