Browse all Ruby on Rails jobs
Haystack logo
Haystack·United Kingdom·remote

Senior Support Engineer

Posted 29 days ago
Apply now
Ruby on RailsReactTypeScriptJavaScript

About the role

What you'll do

  • Investigate and resolve complex technical bugs using Ruby on Rails 7 and PostgreSQL.
  • Ship small-to-medium product enhancements and logic tweaks directly to production.
  • Write and execute Ruby scripts and background jobs for critical data cleanup post-migration.
  • Collaborate closely with Full Stack Engineers and Support Specialists to prioritize product roadmap.
  • Act as a technical bridge, translating complex engineering issues for non-technical users.

What you should know

  • Role offers massive autonomy and the chance to see code fixes deployed daily.
  • Requires a technical generalist comfortable at the intersection of engineering and customer success.
  • Work environment supports remote-first with optional hybrid flexibility.
  • Opportunity to work on a meaningful product that facilitates healthcare for thousands of doctors and patients.
  • Expect to engage in debugging and detective work rather than quick fixes.

About the company

  • A design-led healthtech pioneer described as the 'Apple of practice management'.
  • Company operates a profitable, bootstrapped product impacting hundreds of thousands of patients.
  • Small, high-performing engineering team of six members.
  • Remote-first culture with a calm environment that respects deep work and autonomy.
  • Offers a beautiful London riverside office for hybrid or in-person collaboration.

Key required skills

Ruby on RailsReactTypeScriptPostgreSQLAWS ECS

Summary generated from the original posting.