What you'll do
- Responsible for resolving complex technical issues and ensuring platform reliability for healthcare users.
- Engage deeply with the codebase and bug investigation to enhance platform functionality.
- Build tools and automations to reduce support ticket volume and improve workflows.
- Collaborate cross-functionally with engineering and other teams to prevent disruptions in healthcare delivery.
- Improve support documentation and share insights to develop long-term solutions for recurring problems.
What you should know
- Role requires 2-3 years full-stack and customer-facing experience, ideally in a fast-paced startup.
- Opportunity to work on impactful healthcare technology that improves patient and provider experiences.
- Must be comfortable troubleshooting complex systems under ambiguity and communicating technical concepts clearly.
- Involves a proactive approach to identifying patterns and implementing long-term improvements.
- Position is onsite in the United States with a competitive salary and bonus package.
About the company
- Operates in the healthcare technology sector, focusing on modernizing care outside hospital settings.
- Offers an API-first, ONC-Certified EHR platform used by thousands of providers and millions of patients.
- Handles over 2 billion API calls monthly, supporting scalable and collaborative care models.
- Committed to improving clinical excellence and healthcare access through innovative technology.
- Values diversity and inclusion, fostering an equitable and supportive work environment.
Key required skills
Ruby on RailsReactAPIsRelational databasesFull-stack development