What you'll do
- Responsible for resolving complex technical issues and ensuring platform reliability for healthcare users
- Engage deeply with the full-stack codebase to investigate bugs and develop solutions
- Build tools and automations aimed at reducing support ticket volume and improving workflows
- Collaborate cross-functionally with engineering and other teams to prevent disruptions in healthcare delivery
- Enhance support documentation and share insights to develop long-term improvements for recurring problems
What you should know
- Role requires 2-3 years experience in full-stack development and customer-facing technical support
- Opportunity to work in a fast-paced, mission-driven environment impacting healthcare outcomes
- Must be comfortable troubleshooting complex systems and communicating technical concepts to varied audiences
- Position is onsite in the United States with no sponsorship provided, requiring US work authorization
- Focus on building support tools and automations offers growth in both technical and customer success skills
About the company
- Operates in the healthcare technology sector, focusing on modernizing care outside hospital settings
- Offers an API-first, ONC-Certified EHR platform used by thousands of providers and over 17 million patients
- Handles over 2 billion API calls monthly, supporting scalable and collaborative care delivery models
- Committed to improving clinical excellence and access to healthcare through technology
- Values diversity and inclusion, fostering an environment where all employees are respected and considered
Key required skills
Ruby on RailsReactAPIsRelational databasesFull-stack development