What you'll do
- Serve as a Site Reliability Engineer focused on tech support and system stability in a hybrid role.
- Investigate and resolve complex production issues in a customer-facing environment.
- Drive root-cause analysis and implement lasting fixes across the full stack, including Ruby on Rails and Angular.
- Collaborate closely with engineering, operations, and customers to improve reliability.
- Own production incidents and ensure timely resolution with strong debugging and problem-solving skills.
What you should know
- This role is ideal for engineers with deep Ruby on Rails experience and a passion for reliability.
- Applicants should be comfortable working in a fast-paced, incident-driven environment.
- Requires balancing technical problem-solving with clear and effective customer communication.
- Opportunity to work on a complex full-stack codebase including frontend frameworks like Angular.
- Candidates should be prepared to take ownership of production incidents and drive continuous improvements.
About the company
- The company values technical excellence and problem-solving in a customer-focused setting.
- Operates in a technology-driven industry likely involving SaaS or eCommerce platforms.
- Emphasizes a culture of cross-team collaboration between engineering and operations.
- Likely a mid-sized organization given the hybrid role and production-grade systems.
- Focuses on delivering stable and reliable web applications with a customer-centric approach.
Key required skills
Ruby on RailsJavaScriptTypeScriptAngularDebugging