What you'll do
- Deliver end-to-end product features including frontend UI, backend services, testing, and release with guidance from senior engineers.
- Build and maintain React/TypeScript user interfaces and backend services powering AI-driven conversational experiences.
- Collaborate within a cross-functional team including ML engineers and scientists to develop AI-powered product features.
- Write clean, well-tested, maintainable code and contribute to system reliability and performance improvements.
- Engage in technical design discussions and grow skills through code reviews, pairing, and exposure to ML and LLM technologies.
What you should know
- This role offers growth opportunities through hands-on work with AI, ML, and LLM technologies in a fast-paced environment.
- Candidates should be comfortable working in a collaborative, cross-functional team with a focus on iterative delivery.
- The position requires onsite presence part of the week in Lisbon, with flexible remote work options.
- Applicants should have a bias for delivery, valuing shipping features and learning from real-world feedback.
- Exposure to modern cloud infrastructure and containerization is expected, with opportunities to work on cutting-edge AI products.
About the company
- Zendesk is a customer service software leader powering billions of conversations globally.
- Founded by three Danish entrepreneurs , the company values a fun, positive, and down-to-earth culture.
- Zendesk emphasizes inclusivity, diversity, and equity as core workplace values.
- The company supports a hybrid work model balancing onsite collaboration with remote flexibility.
- Zendesk is a large, established tech company with a strong commitment to fairness and transparency.
Key required skills
ReactTypeScriptRubyPythonAWSDockerREST APIMySQL - databasePostgreSQL - database