Sr. Manager, Cloud Engineering & Operations

Role Summary

• •Lead and develop a high-performing team of Site Reliability Engineers (SREs) and Customer Reliability Engineers (CREs) focused on platform availability and resilience.
• •Own operational excellence including incident response, root cause analysis, and maturity of incident, problem, and change management processes.
• •Drive technical strategy for cloud infrastructure scalability and automation on Microsoft Azure using Infrastructure as Code and configuration management tools.
• •Collaborate cross-functionally with Product, Engineering, Security, and Customer Success to integrate reliability early in the development lifecycle and manage vendor relationships.
• •Serve as executive escalation point for high-severity incidents and present operational metrics and strategic roadmaps to leadership.

About the Company

• •Accela is a nearly 20-year-old leader in government software, providing cloud-based solutions to improve public sector efficiency and citizen engagement.
• •The company emphasizes a mission-driven culture focused on enabling thriving communities through transparent and scalable government technology.
• •Accela values diversity, equity, and inclusion, fostering a workplace where psychological safety and belonging are prioritized.
• •They operate in the public sector SaaS industry, targeting small to medium government agencies with flexible and open technology platforms.
• •Accela offers comprehensive benefits and a commitment to employee well-being, supporting growth and work-life balance.

What You Should Know

• •This role offers a unique leadership opportunity managing both internal SRE and customer-facing CRE teams in a mission-critical SaaS environment.
• •Candidates should be prepared for a mix of technical strategy, hands-on incident management, and executive-level communication responsibilities.
• •The work environment involves collaboration across multiple departments and requires driving improvements in cloud infrastructure on Azure.
• •Applicants should expect about 10% travel for team offsites, executive meetings, and customer engagements.
• •Strong leadership skills and experience scaling engineering teams are essential, along with a passion for operational excellence and continuous improvement.

Key Required Skills