What you'll do
- Lead the architecture and technical roadmap for the Vega team in Customer Reporting & Analytics.
- Drive frontend modernization using React and TypeScript, replacing legacy features.
- Embed AI-driven capabilities and Large Language Models into user interfaces to enhance productivity.
- Collaborate cross-functionally with Product, Design, and Engineering leaders to balance business value and technical risks.
- Mentor engineers and promote a culture of engineering excellence and continuous learning.
What you should know
- This role offers the chance to impact millions of users and work on cutting-edge AI integration in frontend systems.
- Applicants should be prepared for a hybrid work environment requiring partial onsite presence in Cracow.
- Strong leadership and communication skills are essential to influence technical direction beyond the immediate team.
- The position involves working on complex, large-scale production systems with opportunities for mentorship and growth.
- Candidates with interest or experience in AI/LLM integration and full-stack knowledge will find unique challenges here.
About the company
- Zendesk is a global leader in customer service software with over 100,000 paid customers worldwide.
- The company values inclusion, diversity, and community engagement, demonstrated by initiatives like the Zendesk Neighbor Foundation.
- Zendesk emphasizes a hybrid work culture that balances onsite collaboration with remote flexibility.
- They operate in the SaaS industry, focusing on AI-powered analytics and intelligent customer experiences.
- Zendesk is committed to fairness, transparency, and equal opportunity in hiring and workplace practices.
Key required skills
JavaScriptTypeScriptReactReduxSystem design