What you'll do
- Lead the architecture and technical roadmap for the Vega team in Customer Reporting & Analytics.
- Drive frontend modernization using React, TypeScript, and AI-driven UI enhancements.
- Make high-impact technical decisions and establish engineering standards for scalable systems.
- Collaborate closely with Product, Design, and Engineering Leaders to balance business value and technical risk.
- Mentor engineers and foster a culture of continuous learning and accountability.
What you should know
- This role offers the chance to impact millions of users and shape AI-driven customer service products.
- Candidates should be prepared to lead complex technical initiatives and influence beyond their immediate team.
- The position requires a strong interest or experience in integrating Large Language Models (LLMs) into frontend systems.
- The work environment supports leadership development, mentorship, and solving global challenges.
- The role is based onsite in Cracow with a hybrid schedule, requiring some in-office presence.
About the company
- Zendesk is a global leader in customer service software with over 100,000 paid customers worldwide.
- The company emphasizes AI-powered analytics and automation to enhance customer experiences.
- Zendesk values diversity, equity, and inclusion, actively fostering a supportive workplace.
- They maintain a hybrid work culture balancing onsite collaboration with remote flexibility.
- Zendesk is committed to community engagement through initiatives like the Zendesk Neighbor Foundation.
Key required skills
JavaScriptTypeScriptReactReduxSystem design