What you'll do
- Lead teams to ensure operational stability, availability, and performance of production services in Commercial & Investment Bank.
- Oversee incident, problem, and change management for full stack technology systems and infrastructure.
- Monitor production environments using observability tools and drive continuous improvement.
- Communicate and escalate issues effectively to both business and technology stakeholders.
- Execute policies and procedures to maintain seamless user experience and business continuity.
What you should know
- This role offers leadership opportunities managing technology support teams in a high-stakes financial environment.
- Applicants should be prepared for a fast-paced, high-responsibility role requiring strong troubleshooting skills.
- Experience with monitoring tools like Grafana, Geneos, and Splunk is preferred but not mandatory.
- Strong communication skills are essential to translate technical issues to non-technical stakeholders.
- The position is onsite in Tampa, FL, requiring presence for hands-on operational leadership.
About the company
- J.P. Morgan is a global leader in investment banking, commercial banking, and financial services with over 200 years of history.
- The company values diversity and inclusion, offering equal opportunity employment and accommodations.
- It operates in more than 100 countries, serving corporations, governments, and institutions worldwide.
- Offers a comprehensive benefits package including health care, retirement plans, tuition reimbursement, and wellness programs.
- Known for its innovative financial solutions and strong emphasis on employee growth and well-being.
Key required skills
Incident managementProblem managementChange managementGrafanaSplunk